FAQ

Most items are shipped via USPS. If you would like to get a package asap, please shoot us an email. Bloody Girl Gang is not responsible for any stolen packages, please be sure you submit a safe delivery address and communicate with your local carrier about any specific delivery requests. Once an item shows as delivered we are unable to acquire additional information in most cases and are not responsible for replacing or refunding the order. If you would like us to include signature confirmation, please shoot us email and we'll do it for no charge.

We ship all over the world! International orders are also shipped via USPS First Class within 5-10 business days. Depending on where you exist in the world, it can take longer than the standard one week for domestic shipping. For example, packages to Australia can take up to 6 weeks! Although we do everything we can to ensure a speedy delivery, once we ship it, it’s up to USPS and your country's postal system.

Shipping prices are calculated during the check-out process and are based on quantity purchased and your location. Customs and import duties may be applied to your order when it reaches its destination. Bloody Girl Gang is not responsible for these fees.

Should you have any issues with your order, please email us at info@bloodygirlgang.com within 5 days of receiving your order.

We offer return shipping, less a $10 restocking fee from your return credit. Email us first within 5 days of receiving your order at info@bloodygirlgang.com. We will issue you a free return postage via email. You have 5 days once you receive the postage to put your item in the mail in unwashed, unworn condition in the original polybag. If you're late beyond the above timeframe, we will still accept your package less a 20% restocking fee within 30 days. Returns are not accepted beyond 30 days. If your item returns to us without original packaging and needs to be refurbished (cleaned, folded, and relabeled) you will be given store credit less a 15% cleaning fee. This fee may be additional to the 20% fee if your item is also late. Sale items are final sale and cannot be returned.

We do not offer exchanges or refunds, but can offer you store credit if contacted within the 5 day window. You must contact us before posting it back to us. We will not accept packages returned to us that have not been in contact with us first. Please note that we do not accept requests for returns on sale items as they are final sale.

After contacting us, you have 5 days to post the item using the return label we issue you. We cannot guarantee stock availability for a return and issue store credit to choose your exchange item. If we receive a return item past the stated window of time (5 days to contact, 5 days to ship), we can offer you store credit, less a 20% restocking fee. We cover the cost of your first return from an order less a $10 restocking fee, but each subsequent return from that order number will incur a shipping fee. We send your store credit once we receive your unworn, unwashed, damage free item. 

Additionally, we do not accept returns and cannot accept responsibility for garments past the 30 day purchase mark. 

We ask that you triple check our size chart before ordering. All sale items are final sale. Additionally, items returning to us must be in unwashed, unworn, brand new condition (no stains, odors, pet hair, etc.) otherwise a cleaning fee of 15% will be subtracted from your store credit. Keep those kitties away from your returns!

All sale items are final and non-refundable. 

Apologies, we are a tiny business cannot accommodate price adjustments.

Once we hand your package off to the post office it is out of our control and the post office is responsible for it.  If you have questions as to location of your package you will need to contact your local post office as soon as possible.

The customer is responsible for entering the correct shipping address.  If a package is returned due to an incorrect address you will be responsible for the shipping cost to get it to you.  If you entered the wrong address contact us as soon as possible.

*No only one code can be used at a time.

Yes we do custom designs for the right projects. Please contact us for any question at info@bloodygirlgang.com

We’re always open to collaborations with like-minded companies and organizations. Please contact us at info@bloodygirlgang.com to discuss working together.

Want to feature Bloody Girl Gang? Please contact us at info@bloodygirlgang.com for any press questions or inquiries. 

It's easy to become a retailer with Bloody Girl Gang. Please click HERE.

email  

info@bloodygirlgang.com